Lakewood Regional Medical Center is proud to be an integral part of the surrounding community. From orthopedics to cardiac care to urology, weï¿½ve received many designations for quality care. Although we appreciate these prestigious honors, we are most honored by the opportunity to serve you and your loved ones. Weï¿½re committed to finding new ways to improve and make our hospital the best place for patients, physicians and employees. We appreciate the opportunity to serve you, and we are here any time you need help.
We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions.
The unit secretary performs clerical duties on assigned patient care unit under the supervision of the Charge Nurse.
II.Technical and Job Specific Skill:
1.Telephone Skills:Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.
2.Policy/Procedures:Is aware of and follows all hospital and department policies and procedures.
3.Teamwork:Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution.Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner.Offers assistance and promptly responds to requests.
Productivity:Maintains high productivity and performs efficiently regardless of whether the work volume is high or low.Appropriately prioritizes work activities.Responds to difficult situations with self-control and a positive attitude.Makes decisions independently and knows when to ask for assistance.Exercises good judgment and arrives at sound decisions.
5. Clerical duties
Accurately and legibly transcribes physician orders in Kardex and sends requisition slips to appropriate departments in a timely manner
Verifies all transcribed orders are signed by an RN throughout the shift
Prepares and maintains charts
Copies and prepares charts for transfers
Assures acuity information is obtained from RN for reporting as per policy
Reviews advance directive information to be certain it is completed appropriately and follows through, if necessary
Collects information for legal documents (i.e.: birth certificates/ death certificates),
Accurately completes and submits charge documentation
Facilitates contact with payor, if indicated
Utilizes patient call light system and communicates patient needs to appropriate staff
Answers incoming calls promptly, efficiently and courteously
Promptly notifies the team leader of STAT orders & patient/family requests
Notifies physicians as directed by the charge nurse
Reports all unusual occurrences to supervisor, charge nurse, or team leader
Promptly notifies appropriate areas of patient admit, transfer, and discharge
Copies and prepares charts for transfer
Responds to emergency situations and assists as needed
Promptly notifies EVS of patient discharge/transfer and follows through to assure room availability for pending patient admits/transfers
Orders supplies and equipment as directed
Facilitates equipment repairs
Utilizes information systems promptly and efficiently (for example: Omninote, diet list computer, page system).
Promptly notifies appropriate staff/departments of patient discharge and transfer
Attends 50% of staff meetings
Has knowledge of unit goals and expectations
Follows hospital policy and procedure
Attends all mandatory courses as designated
Demonstrates responsibility for self development by participating in learning activities to obtain skills to meet learning gaps as identified by supervisor
Upholds all patient rights
Treats all patients, families and coworkers in a polite and respectful manner
Reports immediately any issues where patient rights might be compromised to supervisor, charge nurse, or team leader
Performs any other duties or responsibilities that may be assigned.
III.Customer Service, Key Success Factors, and Performance/Process Improvement
A. Customer Service - Target 100 Standards of excellence
Training and Experience:
Knowledge of medical terminology
Previous unit secretary experience in acute care setting
Primary Location: Lakewood, California
Facility: Lakewood Regional Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905027025
About Lakewood Regional Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.