Sr. IS Trainers complete the analysis, design, development, implementation and evaluation of MemorialCare's complex software training. They help to increase end-user’s efficient utilization of core systems such as the Epic electronic medical record or the analytics portfolio to enhance their workflows, documentation, and reporting outputs across the enterprise. As an intermediary between the IS Trainer and IS Trainer, Lead the Sr. IS Trainer works to determine training objectives, assist new training team members as they join the team, and assist in curriculum development to achieve strategic goals and initiatives. They partner to design and deliver standardized system training programs aligned with operational workflows for a wide variety of audiences addressing team and individual accountabilities.
Essential Job Outcomes
Develops and maintains content for use in instructor-led training (ILT) and web-based training (WBT) curriculum.
Enhances trainer skills, knowledge transfer and classroom facilitation skills. Mentors trainers to improve knowledge and skills and lead their work. Directs structured learning experiences for classroom or eLearning modules. Creates monitored simulations and problem-solving scenarios for effective learning.
Develops and implements Train the Trainer programs for other Learning and Development roles, super users, preceptors and support services’ caregivers. Serves as a mentor to others.
Acts as a point of contact for department supervisors and end users as practices and workflow constraints are identified and related to system content and automation.
Works closely with other developers and trainers in supporting the customer service development needs for all end user training.
Initiates, facilitates, and leads meetings with end-user and internal staff members.
Minimum of 3 years’ relevant software experience or Analytics/Business Intelligence experience
Minimum of 3 years successful project management experience required
Minimum of 3 years’ experience in instructional design and development of web-based and e-learning strongly preferred
Experienced proficiency in Master train environment (i.e. MST) build preferred when working with Epic as the primary supported system
Demonstrated proficiency in adult learning theory, motivation, and development. Experienced in instructional education, training, and/or customer service preferred
Experienced with technical training development, eLearning development tools, and learning management systems preferred.
Proven competence in leading projects; evidence of progress in project management assignments.
Past success working independently as well as in a team situation while meeting aggressive deadlines
Demonstrated proficiency in Microsoft Office Products required
Bachelor’s degree or an equivalent combination of education and relevant experience preferred
Obtained RN license for clinical trainers leading hospital-based training preferred
Epic Certification in one or more modules (NVT) required when working with Epic as the primary supported system
Internal Number: MEM003824
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.