MemorialCare's IS trainers are responsible for developing the knowledge and skills of our workforce. They ensure that our workforce can meet its current and future business objectives and deliver quality services that meet our customers’ needs. They develop and facilitate training strategies and plan initiatives working with clinical, patient access, financial system, or Analytics/Business Intelligence groups.
IS Trainers assists MemorialCare’s training strategy and plan initiatives by working to increase end-user’s efficient utilization of core systems such as the Epic electronic medical record (EMR) or the analytics portfolio to enhance their workflows and documentation across the enterprise. They may provide end user training on numerous applications supported by the IS training department. The IS Trainer also works closely with their assigned business team(s), delivering current and planning future training solutions.
IS Trainers have a wide range of duties in training instruction, training administration, and training documentation development. They help revise existing material to reflect the needs of the audience and application enhancements or system upgrades. They collaborate with more advanced Trainers to build training scenarios to support end user training and to develop system workflows to integrate system functionality with operational procedures. IS Trainers work with internal/external vendors to provide supplemental and on-going training programs to end users as needed.
Essential Functions and Responsibilities of the Job
Conduct training programs for end users
Assist in the personalization of systems
Maintain expertise and competence in the assigned software applications
Offer feedback towards the development of instructor-led training and web-based curriculum
Maintain appropriate instructor manuals, training materials, and job aids
Be at work and be on time
Follow company policies, procedures and directives
Interact in a positive and constructive manner
Prioritize and multitask
Minimum of 1 year relevant software experience or Analytics/Business Intelligence experience preferred
Minimum of 1-year experience in instructional design and development of web-based and e-learning preferred
Associated degree or an equivalent combination of education and relevant experience required
Demonstrated knowledge of specific/limited EMR applications or analytics software with “Certification” and/or “Proficiency” status pending as is appropriate to specific vendors such as Epic
Proven experience in instructional education, training, and/or customer service preferred
Past success working independently as well as in a team situation while meeting aggressive deadlines
Demonstrated proficiency in Microsoft Office Products required
Internal Number: MEM003983
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.