The Supervisor of Physician Billing is responsible for working patient accounts and monitoring the members of the Physician Billing department while setting a positive example for the team. Supports the leadership team in meeting the vision and strategic direction of the department and organization.
Essential Functions and Responsibilities of the Job
Demonstrate strong verbal and written communication skills
Provide professional and courteous service to all customers
Maintain clean, well-organized, properly stocked and secure working area.
Maintain complete patient/employer confidentiality at all times per company and HIPAA requirements
Perform job functions in accordance with current departmental Standards, Polices and Procedures
Demonstrate support of the department by assisting the team, appropriating work and providing/monitoring training as needed
Attend and participate in mandatory meetings
Accommodate changes in workload within the department
Inform leadership when problems may interfere with work being completed on time
Use initiative to resolve problems with appropriate action and follow through
Be at work and be on time
Follow company policies, procedures and directive
Interact in a positive and constructive manner
Prioritize and multitask
Essential Job Outcomes
Supervise daily operations of Physician Billing Services team in order to ensure appropriate assignments, production and quality.
Perform supervisory review of the assigned team(s) tasks, including quality and productivity.
Assist with all other development of job standards.
When appropriate assist with PTO requests and all timekeeping duties.
Motivate team members to consistently improve and excel.
Assist with staffing, including but not limited to hiring, disciplinary actions and individual and team meetings.
Participate in process improvement.
“Other duties as assigned”
High School or equivalent
Minimum five (5) years’ experience in patient account billing and collections; with two (2) years’ of supervisory experience.
General computer skills, Excel, and Word including the ability to use the internet and learn other computer applications.
Professionalism, good judgment and time management skills required.
Excellent problem solving skills.
General knowledge of medical terminology and ICD10 coding.
Working knowledge of general medical office procedures required.
Working knowledge of legal aspects of patient and insurance collections.
40 WPM typing, verifiable
10 key by touch
Must have good listening skills and the ability to communicate clearly and effectively.
Preferred CPC or CCS but not mandatory
Internal Number: MEM004038
About MemorialCare Medical Foundation
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.