Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assist with referrals. Collects payments and prepares cash for deposits.
Financial: Responsible for determining, collecting and posting co-pays and deductibles; for address prior balances and establishing payment plans as directed by policy and procedure; for directing patients to appropriate financial counselors as needed; for ensuring accuracy in daily reconciliation/cash management process for site/unit.
Safety: Responsible for prevention of injury or harm to self; for ensuring safe work environments for others.
Policy Development: Assist Supervisor/Manager/Associate Director/Director in determining clinic specific policies related to front end operations.
Decision Making: Decision will require knowledge and understanding of system policies; assists leadership as needed.
Problem Solving: Reviews material to see if necessary information is on hand and is accurate. Assist other employees and/or patients with problems, as needed.
High school diploma or equivalent
Three or more years of experience in a health care organization
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Knowledge of managed care preferred
Some College preferred
ICD9 and CPT coding (advanced skills) preferred
Experience with charge posting or collections preferred
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.